Widerrufsrecht

We offer a 30-day return policy. This means that after receiving your item, you have 30 days to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at wonderfullshop25@gmail.com. Please note that returns must be sent to the following address: [38, rue de Montmorency, 95350 Saint-Brice-sous-Forêt.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related issues, feel free to contact us at wonderfullshop25@gmail.com anytime.

Damage and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate and resolve the issue.

Exceptions/non-returnable items:
Certain items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can purchase the new item in a separate transaction.

European Union - 14-day cooling-off period:
Regardless, you have the right to cancel or return your order within 14 days without giving any reason when the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 working days have passed since we approved your return, please contact us at wonderfullshop25@gmail.com